This policy complies with the Consumer Protection Act, 2019 and applicable ecommerce rules.

1.1 Returns

Products may be returned only if:

• Received damaged/defective
• Incorrect product delivered
• Reported within 48 hours of delivery

1.2 Non-Returnable Items

• Opened or used skincare products
• Hygiene-sensitive goods
• Customized or promotional items

1.3 Refunds

• Refunds are processed after inspection and approval
• Timeline: 7–10 business days
• Refund mode: Original payment method

1.4 Cancellation

Orders may be cancelled only before dispatch.

1.5 Chargebacks

Unauthorized chargebacks will be investigated and may result in account suspension.

1.6 Contact

Email: wecare@getricaskin.com Address: Gurugram, India – 122016